Rensselaer Polytechnic Institute, Troy, NY May 2015
Master of Science in Human Computer Interaction
GPA 3.79, Rensselaer Leadership Award
Bachelor of Science in Communication
Writing and editing
Technical writing: technical reports for academic papers
Instructional videos, digital content for broadcast news and commercials
UX Design
· Develop questionnaires, conduct usability analysis, perform usability testing
· Enterprise Design Thinking, Agile and DevOps practices
· Web and mobile interaction design patterns
Research
· IBM SPSS for data analysis, data visualization, and distribution
· Research use of animated instructions in website interfaces
· Investigate the use of dual tracked and mono tracked interfaces in virtual settings
Software
· IBM Cloud services, IBM SPSS, Watson Studio, Watson Assistant, Watson Discovery, Cloudant, MongoDB
· Adobe products (Photoshop, Dreamweaver, After Effects, Premiere)
· Video editing systems (AVID, Final Cut Pro)
Programming
· Node.js, PHP, MySQL, HTML, CSS, JavaScript, Angular, React, JSON
Languages
· German and Mandarin (functional); native English speaker
IBM Systems Poughkeepsie, NY May 2015 – present
Content Designer / Software Engineer
· Use IBM Cloud platform environment, open toolchains, agile planning, continuous integration/continuous delivery (CI/CD),
and analytics to manage internal processes related to content
· Design and develop cloud applications for continuous delivery of IBM Z technical content
· Research and design content based on user scenarios and use cases
· Create plans and reports for web analytics and SEO measurements
· Write and edit IBM Z technical information and instructions (e.g. messages, product & API documentation, multimedia)
Rensselaer Polytechnic Institute, Troy, NY Aug 2014 – May 2015
Usability Research Assistant, ERL’s Virtual Reality CAVE Interface & Mobile Augmented Reality Interface
· Developed usability questionnaires for assessing sense of presence in a virtual reality CAVE
· Provided usability analysis for Emergent Reality Lab research reports
· Delivered findings and presentation of data for administration and publications
· Developed sequence model, workflow model, and virtual environment diagram for pilot study with a small group of users to test a variety of single and multi-user interfaces, Augmented Reality study, Emergent Reality Lab's CAVE space
IBM Z Content Solutions Web Development Lead May 2017 – present
· Delivered first ever IBM Z Content Solution site Pervasive encryption for IBM Z
· Cloud application development and content design of IBM Z Content Solutions
· 2020 Call for Code Global Challenge – IBM Cloud and Cognitive solution for COVID-19, 2020
· IBM Systems Advocacy in Action Award, 2019
· IBM Certification Cloud Application Developer – Cloud Platform v2, 2018
· Outstanding Innovation Award, IBM Systems Unit Technical Award (OIA/OTAA), 2018
· Outstanding Technical Achievement Award, IBM Systems Unit Technical Award (OIA/OTAA), 2017
· Master the Mainframe Challenge website design and development, 2016-2017
· Disclosure # 90841963 Generating and Publishing a Problem Ticket
· Disclosure # 90815572 File Entity Relationship Management and Source Product Backup
· # POU820170030 Leveraging the Shared Ledger to Ensure Validation Points of a Process
· IBM Redbook : Getting Started with z/OS Data Set Encryption
· IBM Systems Magazine Hot Topics : Pervasive Encryption Information Goldmine
· IBM Systems Magazine Hot Topics : IBM Z Content Solutions
· “How to Build a Chatbot from a Document Collection with Watson Discovery.” Poughkeepsie, 2020
· “What is NorthStar and Why Should You Use It?”, IBM Z Front-end Meet-up, Poughkeepsie, 2018
· “IBM Chairman, Ginni Rometty’s Growth & Transformation Team Code-Off”, Miami, 2017
· “IBM Code-Off: Cloud Team Challenge” Union College Engineering and Liberal Education Symposium (ELE), Schenectady, 2017
· “IBM Design Thinking Workshop” Union College Engineering and Liberal Education Symposium, Schenectady, 2016, 2017
Jacky Doll
Copyright © 2020 Jacky Doll - All Rights Reserved.
Powered by GoDaddy Website Builder